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I prefer
a processing program specifically made for the special demands of my
Technical Assistance Center, developed by a good programmer or by a
company nearby. Which are the advantages of buying your program?
This program Formula has been installed in more than a hundred
companies offering a liability warranty, since it has been tested for
many different use requests.
Corael programs have been planned, developed and are assisted by a
team of analysts and programers, with high normative experience and
company processing, specially for processing of Technical support
Centers; they are not a program updating they are specifically made to
solve all the problems concerning Technical support Centers.
A program developed "at home", also by a good programmer
does not give the developtment warranties of continuity,
integration and, updating that only a special structured aimed only to
produce companies software can give.
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Doesn't application easiness damage its enhancement?
On the contrary, Corael programs are so easy to use because are the
result of an advance project, without comparison in the software
processing market, from the concrete/specific demands of Technical
support Centers, and using the most modern informatic tools for the
software development, brought to the execution of a series of modular
programs that cope with the simpliest and most rational way the complex
requests of Technical support Centers.
The software application complexity often is related to bad
programmed programs or written in not suitable development languages.
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I
have seen programs supplied with thicker and more complete manuals than
yours. Is this not an index of higher software enhancement?
A thick manual is often a necessary completion of an
irksome and complex program in the interface with operator. The current
development lines of software tend to produce "intuitive" use
programs that require a minimum study and consultation of the manual.
The manual necessity and the software application complexity propduces
inevitably big problems wiht the operator interchange, with the
consequent disadvantges in case of absences, transfers, etc...
In the future, with high prohability, software manuals
will be look at with the same frequency as today one looks at the
instruction manual of car or televisions.
Not getting so far but yet archiving very good results
in that direction, the Corael software is supplied with quick manuals
and contextual synthetic aids, all of them can be consulted on the
screen with just one click.
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I
have seen other programs contained in a high number of diskettes. How
can your programs be so rich and complete if each one is contained in
only one diskette?
The number of diskettes containing a program it is
not necessarily linked to the complexity or enhancement of it. More
frequently the cause is the use of old languages and not suitable any
more for computers, such as COBOL, or unsuitable for a flexible
processing of the data archives, such as BASIC. The Corael programs are
written using more powerful and modern software production available
nowadays, such as Clipper and C: furthermore programs are compacted when
submitted, in order to have the contains of four diskettes in one. All
this can be translated in a greater simplicity, speed,and safety
installation.
Corael products are all ready using a technology that
other software producer are trying now to imitate.
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What
does "self-installing" mean? My company staff has no
experience in using personal computers. Will they be able to install and
use your programs?
Yes. Operators with no experience have to check by the
supplier, that the processor has the required requests for Corael
program and that it has on its hardware the Ms-Dos or Windows operating
system. Then it is enough to input the program diskette and
press the keyboard.
A:INSTALL.
The program will start its installation setting all what is required on
the hard disk for its correct operating. In few minutes you will be able
to operate: it is enough to type Formula and follow the instructions
displayed on screen. We suggest you to start the sooner the better to
"explore" the program and to "play" with no fear. It
is useful to acquire confidence/familiarity with the machine and to
overcome any informatic psycological barriers of the operator. Next the
user can calmly look at the manual. All data
enetered at the "tests" can be quickly deleted executing a
new program installation (as above) : In order to use Corael Programs no
informatic notions are required , even tough for a more acnowledged use
it is interesting that the operator knows the operative system MS-Dos
and its main comands (it is also appropiate but not necessary , that the
driver knows the functions of engine , gear , sparks etc...)
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Notwithstanding
the easy installation and use, I should meet problems, is it possible to
receive some sort of support?
Sure. In an increasing number of zones at national
level, there are assistants, agents or dealers available to help you in
case of troubles at the installation and start up stages. Anyway you can
also benefit/use the telephone CORAEL "hot line" (5
lines ) fax to send quick prints, or modem to send and receive programs
and files. The software is the only "good" that can travel
on the telephone wires, cancelling any geografical distances, just think
that in the States most of the software house work within the national
territory (30 times bigger than ours)
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I
have received program offers that have a much lower cost than yours. Is
it possible a price reduction?
Caution, Software is a special "good" that
requires professionality and a high time engagement and general human
resources. Unfortunately this kind of cost is not possible to reduce it
below a certain limit. Below this, you might find programs written by
not qualified staff to produce high quality software . In this case
savings will only be apparent and soon it will become a lost of time and
the product will be put aside . It is more important to consider
quality related to price.
The high number of installations and the most advanced
production and support tools enabled CORAEL to keep the prices low
and to achieve a quality/price relation with much more advantages
regarding what the sector market offers.
However if the Company should have balance problems is
possible to use/ask foreseen special conditions of the year user license,
enabling the payment in a yearly rate.
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Which
are the advantages of having access to archives independently from the
program?
Many.First of all the warranty in case of program
replacing all the loaded data archives (that it will have a higher
value at that moment than the program itself) will not be lost, it
will be easily converted and set to be used by another software. Another
important advantage is that using the comands of DBase language (extremely
easy to learn) the files data can be processed without using any
program , to produce por instance: tables statistcs ect...
The file format DBase is considered as standard at world
level, some software instruments/tools are ready to be converted or used
in ambient SQL, if its use should be diffused in the future.
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Is it
possible to be linked in a net of many computers so that different
operators could use the same files and programs?
Yes. the program integration is inmediate if these are
installed in the same computer. In several computers a net connection is
needed and a right hardware setting to correctly process the
simultaneous acess of several operators to the same files and programs.
We consider that in processing applications, the net
connection offers many advantages, enabling several operators to carry
out simultaneously the same processing with a consequent production
increase and ensuring that data will be always updated and available for
any processing.
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Is
the support contract compulsory? If is signed, which services do you
offer?
The user contract offers the right to use this program
as it is at the purchase moment. The purchase of the user license offers
you the right to benefit three months free support and therefore all
updating executed int the warranty period. When this term expires, the
Company can agree for a support contract which will supply:
all improving and normative updatings of the programs,
telephone hot line to consul analysts and programers,
files/archives support after having sent a copy of them.
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Who
offers me reliability of what you have asserted?
First of all, we advise our potential customers not to
buy a software without knowing it, but first to check all the features
stated by the suppliers.
That is why CORAEL supplies upon request of real
interested Companies demostrations of almost all programs, in a complete
release, with an only limitation of the number of records that can be
effected on the files , with only the shipping costs and out-of- pocket
expenses that will be deduced in case of the product purchase.
In alternative here you find free demo for
download.
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